Single reports range from standard, broad reports like Time Off and Payroll Summary, down to more targeted, simple reports like Missed Punches and Employee Skills. You can also run reports in predefined, related “packages” and create your own. We considered user reviews, including those of our competitors, based on a 5-star scale; any option with an average of 4-plus stars is ideal. Also, any software with 1,000-plus reviews on any third-party site is preferred. Processing payroll involves a lot more than just cutting a paycheck. ADP Run provides the payroll features you would expect, such as automatic pay runs and the ability to run payroll on computers and mobile devices.

• The service could be right for your business if you want a customizable payroll service platform with the option for one-on-one guidance from a customer service representative.
• Customer service is a little lacking, as ADP RUN has no live chat support and doesn’t provide email support unless you’re an existing customer.
• While benefits administration isn’t built into any RUN by ADP plans, companies that offer employee benefits can use ADP to find competitive insurance and retirement plan providers.
• If you feel confident in your ability to set up the site for your company, you can use the step-by-step walkthrough it provides and then launch right into a payroll run.
• We considered user reviews, including those of our competitors, based on a 5-star scale; any option with an average of 4-plus stars is ideal.

Not sure why I’m taking the time to write this since 3+ years of negative reviews should have prompted some sort of action from ADP. ADP must not be concerned with any functionality of their app. I love ADP as a whole, but I would love them even more with a functioning, useful app. ADP sells a variety of solutions that are targeted to specific company sizes. When we tried to engage the chat for support with questions as a potential customer, we were directed to a customer support page, which seemed like it was for existing customers only.

OnPay

We tested all three forms of ADP customer support, as detailed below. The next step prompted us to provide our zip code, number of employees, company name, and email address. Natalie is a writer with experience in operations, HR, and training & development within the software, healthcare, and financial services sectors. The process of getting underway with ADP is made more pleasant by its simple, clean, and professional UI and its clear and understandable navigation tools. Its skillful use of screen space makes it easy to find your way around and do your work without feeling claustrophobic or scrolling excessively.

• And its live support has limited hours, while ADP RUN has live support available 24/7.
• Which means if you wanted to get an employee paystub on the go you will have to log into your computer.
• It also includes many key services in its base price that payroll providers like Paychex Flex and ADP charge extra for, including benefits administration.
• Businesses can request a price quote on the company’s website.
• We understand that countless entrepreneurs, and business owners, rely on our judgments and insights, particularly when it comes to creating their business.
• ADP has some 58,000 employees and its 2020 revenues totaled nearly $15 billion.

RUN Powered by ADP® is an excellent tool for your company!

All ADP RUN payroll plans come with the New Hire Onboarding feature, enabling employees to complete their own new hire paperwork before their first day so you can spend more time on training. Each plan also comes with employee discount programs through ADP’s partnerships with nationally-recognized retailers. It also includes access to ADP’s proactive HR support team, an employee assistance program, employee and employer HR training, business marketing tools, and legal services. I found I had to scroll vertically to see all the fields, but the scroll bar is at the bottom, so I had to scroll up and down a lot. ADP Run gives you control over the columns that appear, like other payroll processing services do, including pay types like bonus and floating hours, letting you hide any you don’t need. You can even assign hours to locations, departments, and jobs.

Onboarding

For state unemployment insurance (SUI), ADP will manage this for you—provided you sign up for at least its Enhanced plan. Aside from managing SUI claims, ADP will review and audit your account to ensure no erroneous charges. It will even handle all correspondence from the states where you pay unemployment insurance. Depending on when you are switching, the provider may offer three to five months of free payroll in the first year (as of this writing, new clients get three months of free payroll).

ADP Run Review 2025: Features, Pricing & More

ADP automatically files and pays payroll taxes for you and employees. For an additional fee, it’ll also file W-2s and deliver copies to employees. adp run reviews Went through Safari and Chrome trying to access Desktop Site as employee needs to be added immediately. ADP is one of the most popular payroll service providers, handling processing for many major corporations with its main platform and building an outstanding reputation. ADP RUN has been developed specifically for startups and small businesses. Headquartered in Roseland, New Jersey, ADP is a top provider of payroll and HR management software and services.

Reviewers commented frequently that ADP customer service reps are courteous and helpful, although comments were also made about long hold times and limited help during setup. Other positive comments included that the platform was easy to navigate, employee access to update information was helpful and that the HR tools in addition to payroll made it an all-in-one platform. Payroll service and software should be simple to set up, customizable, and have a user-friendly interface. In terms of user feedback, those who left positive ADP Run reviews like its ease of use and how its payroll tools help them save time and simplify processes. Several others appreciate its integration options and HR tools that make onboarding new hires and managing staff information easy for both employees and employers. Crucially, though, plenty of other payroll software companies include benefits administration at no additional fee.

Employee benefits

ADP Run’s onboarding process is accommodating for both novice and experienced payroll managers. If you feel confident in your ability to set up the site for your company, you can use the step-by-step walkthrough it provides and then launch right into a payroll run. Less savvy users might want to let ADP payroll experts set everything up at no extra charge. Robie Ann Ferrer is an HR expert writer at Fit Small Business, focusing on small business HR and payroll software content. She has over eight years of content writing experience, handling different topics.

ADP is a payroll and HR services platform for organizations of all sizes. Its main platform serves large businesses, while its RUN service is designed for startups and small businesses with less than 50 employees. It facilitates payroll for U.S.-based employees, plus automatic tax filing and reporting, and optional benefits administration in a self-service platform for your employees. Read on to learn more about ADP RUN and what it can offer your team. In general, customer satisfaction ratings for ADP payroll services are positive.