This sharply reduces the need for manual data entry and allows your HR team to easily keep everything up to date across multiple platforms. ADP works with more than 700 insurance carriers, financial institutions and other organizations. On the other hand, comments on the fee structure and not wanting to pay extra for services were mentioned by customers who rated ADP highly overall.

HRMS Pricing Guide

Rippling is a robust payroll and HR platform that combines the smooth user experience of a new tech company with the comprehensive services available on legacy platforms such as ADP. There are dozens of competitors offering payroll services to small and large businesses alike. Here are three of the top contenders, but you can see more comparisons in our complete guide to ADP alternatives. Live ADP RUN customer support is difficult to come by if you’re on an Essential plan. You can get the bulk of your questions answered through a robust online FAQ and use automated phone support to deal with common issues. Enhanced and Complete plan users have access to more personalized customer support through ADP’s HR HelpDesk service, with Complete plan users getting priority support.

I am attempting to get set up with background checks and services but have had issues and can’t get through to the helpline. This makes payroll so much easier and more efficient on our business, allowing us more time to do other tasks. We use RUN Powered by ADP® for weekly payroll and annual bonus pay.

Email support

If you need assistance in supporting workers’ compensation, retirement plans, and health insurance, ADP offers those services for a fee. It has various other benefits, including legal and an advice line, LifeCare. Finally, it can enroll employees in its program that offers discounts for everything from gym memberships to vacations. What’s great about ADP Run is that it comes with HR tools that other small business payroll software don’t offer. Its wide range of solutions for managing the entire employee lifecycle contributed to this provider’s high ratings in this category. It would have received a perfect score if its time tracking module isn’t a paid solution.

• I am so surprised that in this day and age this does not have iPad support.
• While most reviewers commended the customer service team for being helpful, some users complained about having experienced long wait times when contacting support.
• Robie Ann Ferrer is an HR expert writer at Fit Small Business, focusing on small business HR and payroll software content.
• Finally, it can enroll employees in its program that offers discounts for everything from gym memberships to vacations.
• It has an intuitive interface with streamlined features so small business owners can focus on critical aspects of running an organization.

It’s an Editors’ Choice winner, alongside Gusto, which we recommend to novices, and OnPay, which is ideal for larger SMBs and those in vertical industries. The best payroll software for your company depends on your business size and needs. Top payroll services for small businesses include ADP RUN, Paychex Flex and Gusto. Traditional companies offer customizable plans to fit your needs, while platforms tailored for startups offer straightforward pricing and all-inclusive packages you can get up and running in minutes. This makes the platform easy to customize, which is often important for large organizations.

Exceptionally capable and customizable payroll

OnPay has solid ratings with Trustpilot and BBB, but mixed customer reviews. Paychex Flex payroll services are also priced by quote only and seem to be on par with ADP RUN. Paychex is also an established industry veteran with an A+ rating with the BBB and low customer review score.

Wholesale Clients – Not compatible

When we evaluate payroll software for small businesses, we look at pricing and ease of use. We also check the provider’s customer support and whether it offers unlimited pay runs, multiple pay options, full-service payroll, and tax filing services. Access to third-party integrations and basic HR tools like employee benefits and onboarding are also important. We even consider the feedback that actual users post on popular user review sites. The ADP RUN Essential plan is perfect for startups or established businesses looking for a basic payroll processing solution.

I wouldn’t be as frustrated as I am if I was allowed to log into my ADP dashboard through an Internet browser on my phone like most of my other business apps allow me to do. However ADP restricts me from even logging on through a browser. QuickBooks is a company I consider to be stuck in the dark ages in my opinion.

This makes running payroll easier and less expensive to the company by using our construction accounting software. This has saved a lot of time and money by using RUN Powered by ADP®. RUN powered by ADP is a benefits administration and payroll platform for small businesses … The HR Pro plan includes payroll and HR admin, plus personalized HR support and training for issues such as sexual harassment. Pricing is customized per company, so you have to contact an ADP sales rep for accurate pricing for your needs.

• For HR-specific questions, the HR Pro plans offer phone access to a designated team of HR Business Advisors, available for one-off questions and scheduled check-ins.
• This support is not free but likely worth it if you need help setting up the payroll services correctly.
• They asked if we’d like to be transferred to get a quote started, but we declined and said we would try completing one online instead.
• In addition it won’t allow you to open the browser version even after you delete ADPRUN .
• ADP offers different support sites for employees and client administrators.
• Sometimes you need to go to the regular website because ADPRUN doesn’t have all the functions, mainly you can’t see any service tickets you’ve opened.

Company

Out of any small-business payroll provider, Paychex Flex’s payroll software is probably the most comparable to RUN by ADP. Like RUN, Paychex Flex has multiple plans that offer more or less the same payroll features but include adp run reviews an increasing number of HR features and support. While benefits administration isn’t built into any RUN by ADP plans, companies that offer employee benefits can use ADP to find competitive insurance and retirement plan providers.

Unlike RUN, Paychex Flex doesn’t offer packages or add-ons for benefits administration. For more details, read our comparison of ADP RUN vs. Paychex Flex. Along with most payroll platforms, ADP doesn’t include accounting features, so your accounts receivable and accounts payable will be in separate platforms and require integrations to stay synced.

After I click on Start, it says that hours and time card data have to be validated. Can’t run payroll via app anymoreCalled support to see if they could fix it. Although many clients have faced service issues with ADP Run, we still highly recommend the RUN suite of offerings for your payroll and HR support needs. However, it was rather difficult to find live customer assistance, as the chatbot is heavily automated and there’s no email feature for prospective customers. If you’re interested in speaking with a representative as you’re exploring the various plan options, calling customer service is your best bet.